How can I get my chat widget to work on the Primo VE landing page?

Answer

You can add the code for your chat widget to the homepage_en.html file in your customization package. However, if you have any JavaScript associated with this code, you need to put it in the custom.js file and integrate it with the rest of the code.

Libraryh3lp:

LibraryH3lp has their own FAQ on adding a chat widget for Primo and they are willing to help you create pop-out chat windows and do other things with your code. 

Springshare and Ask Us 24/7:

See Springshare's FAQs on LibChat: View embed code and direct links for chat widgets and Create LibChat widgets. You'll need to add the script in your custom.js file. See this set of instructions from Los Rios Libraries for their floating chat button.

Ask Us 24/7 is a Springshare product and installing the chat works similarly. The main difference is, you need to create the chat widget within your 24/7 LibAnswers.

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  • Last Updated Dec 27, 2024
  • Views 4024
  • Answered By Michelle Eichelberger

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Comments (4)

  1. Thank you for making your FAQs public. Very helpful!
    by m schwendener on Nov 26, 2019
  2. "LibraryH3lp ... are willing to help you" Indeed. Their support is fantastic. And they have understood the special structure of Primo VE with js, css and html in separate files.
    by m schwendener on Jun 18, 2020
  3. You can see our libraryh3lp chat here https://basel.swisscovery.org/discovery/search?vid=41SLSP_UBS:live&lang=en. I'm particularly pleased that clicking on "Live Chat" in the text opens the widget :-) You could tell their support that you want your widget to look like this and they'll send you the code for the custom.js file.
    by m schwendener on Feb 10, 2021
  4. New version of the Libraryh3lp chat widget out https://libraryh3lp.blogspot.com/2021/08/2nd-generation-chat-box-coming-to.html
    by m schwendener on Sep 21, 2021