How do I remove a fine or fee that has been paid elsewhere on campus?
Answer
Check with your institutional lead to determine your third party integrations. If none, follow these instructions:
- Determine the contact person for reconciling fines/fees between the Library and the Bursar.
- Have that person verify that a payment has been made (this is unique to each campus: whether it's a phone call, receipt, trusting comment).
- In top navigation, go to Fulfillment > Manage Patron Services
- Look up user account
- Click on 'Pay' button
- After you click "Pay", this pop up will appear:
- Select "All Fines" or "Specific Fine" - dependent on the situation
- Next, select the Payment Method. The current methods available are: Cash, Debit, Credit, Online, and Check. Libraries cannot have new payment types added as a new label, but they can re-use existing labels.
For instance, "Bursar's Office" can be used in place of "Online." Ex Libris will need to make this change via a Salesforce ticket submission. This is not something libraries can do on their own. - Add a comment to the popup if you feel compelled.
- Click "Send"