What can I do if a patron disputes a fine or fee?
Answer
Patrons cannot dispute through Alma/Primo using a form or other means. Disputes are collected through means defined at the local level. However, there is a Dispute function in Alma that allows the Circulation Desk Manager to reduce or eliminate the amount of fine/fee applied to a balance.
Role needed to use Dispute function: Circulation desk manager
Look up the user in the persistent search bar
Click on the desired username form the results list
Click on the Fines/Fees tab
Find the particular Fine/Fee that is being disputed, and click on the ellipsis on the right-hand side:
Indicate a reason for why the Fine/Fee dispute was resolved:
After you click the “Dispute” button, you will be presented with a confirmation screen:
After you click “Confirm,” you will be brought back to the list of Fines and Fees for that user. You should see that the Fine/Fee that was disputed is no longer in the list:
Disputed fines/fees can be restored by changing the dropdown menu value for “Status” to “All.” You should see a list of all of the fines/fee regardless of whether they were paid:
The newly restored fine/fee will now appear under the Active fines/fees (with the new comment that was added above):
