FAQs

If you allow your users to place hold requests on items that are available in your stacks, you can turn this option off by changing the fulfillment unit on shelf request policy. In order to do this, you will need the Fulfillment Administrator role.

Training Video: https://public.3.basecamp.com/p/N9qThvQbU2JgFyYYFiiCngoU

1. Go to Configuration | Fulfillment | Physical Fulfillment | Fulfillment Units

2. Click the ellipsis next to the fulfillment unit whose on shelf request policy you wish to edit and then click the Edit button.

3. Change the On Shelf Request Policy to "No Requests" and then click the Save button.

4. Repeat this process for the other fulfillment units where on shelf requesting is allowed.

Note: Changing your On Shelf Request Policy to "No Requesting" for a Fulfillment Unit will override the Is Requestable settings in that Fulfillment Unit's Request TOUs, so you do not need to edit those Request TOUs to turn off on shelf requesting.