How do I turn off recalls?
Answer
Recalls can be turned off by either editing the Is Recallable setting in your Loan TOUs or using a Display Logic Rule to hide the Hold Request service in Primo. You will need the Fulfillment Administrator role to do either of those things.
Note: Hiding the Hold Request Service will also disable on shelf requesting. If you wish to turn off recalls yet still allow on shelf requesting, you will need to edit your Loan TOU.
Turning off Recalls by Editing Loan TOUs
1. Go to Configuration | Fulfillment | Physical Fulfillment | Terms of Use and Policies
2. Change the Terms of Use Type filter to Loan
3. Click the ellipsis next to the first Loan TOU that allows recalls and then click Edit.
4. Change the Is Recallable Policy Name from Recall Allowed to No Recall and then click Next.
5. Click the Save button.
6. Repeat steps 3-5 for all other Loan TOUs that allow recalls.
Turning Off Recalls by Hiding the Hold Request Service in Primo
1. Go to Configuration | Fulfillment | Discovery Interface Display Logic | Display Logic Rules
2. Click the Add Rule button.
3. Select all user groups with requesting capabilities from the For User From Groups dropdown (you may select as many user groups as necessary).
4. Select Hold Request from the Hide Service dropdown.
5. Click the Add and Close button. The rule you created will be added at the bottom of the Institution Rules list. Display logic rules are applied in the order in which they are listed, so drag the rule you just created higher up the list if there are any conflicting rules above it.
