FAQs

Clear your cache if you are unable to see "Placement Options" and/or "Templates Display Configuration" from the menu in the MD Editor. Users can first try a mini-cache clearing by clicking Ctrl+F5. The user will need to navigate back to the MD Editor as Ctrl+F5 takes them back to the Alma landing page. If clearing the cache using Ctrl+F5 or clearing it from the browser's history, open a Salesforce case with Ex Libris.
 

To clear the cache in:

• Chrome
• Firefox
• Edge

To clear your cache in Chrome:

1. Click the ellipses in the upper right-hand corner
2. Click on History
3. Click on History
4. Click Clear browsing data
5. ​Select time range to clear the data history
   • Select "All Time" if the cache has never been cleared
6. Check the box next to "Cached images and files"
   • Uncheck other options
7. Click Clear data

To clear your cache in Firefox:

1. Click on the menu button
2. Click on Privacy & Setting
3. Click the box next to "Cached Web Content"
   • Make sure "Cookies and Site Data" is unchecked
4. Click Clear

To clear your cache in Edge:

1. Click on the ellipses at the upper right-hand corner of the browser
2. Click on Settings
3. Click on Privacy search and services
4. Under "Clear browsing data" click the Choose what to clear button
5. Select time range to clear the data history
   • Select "All Time" if the cache has never been cleared
6. Check the box next to "Cached images and files"
   • Uncheck all other options
7. Click Clear now