How do I create a hold request for a user?
Answer
Users can submit hold requests via Primo, but staff can also create hold requests for users from within Alma. To do this, you will need the Requests Operator (scoped to library and circulation desk) role.
1. Search Alma for the item your user would like to request. Once you find the item, click the ellipsis next to the item and then click the Request link.
2. Select Patron Physical Item Request from the Request Type dropdown.
3. Enter the user into the Requester field, select a pickup location from the Pickup At dropdown, and click the Submit button. The requested item will then appear in your Pick From Shelf list. For information on processing hold requests, please see https://sunyolis.libanswers.com/faq/316739
